tmp_shape_invertedConverted tmp_bgshapeConverted

Office is CLOSED

Call us on 0300 111 9090 or email us

Admin Login

Frequently asked questions


Find the answer to some of our most commonly answered questions

You can call us during our opening hours on 0300 111 9090 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

You can call us during our opening hours on 0300 111 9090 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

How can the Bedfordshire Memory Navigation Service help me?

The number is answered by trained volunteers and dementia support staff.  They will be able to listen to your concern or query and direct you to the different services or support you may need.  Helping you to find out what groups, support and services you can access in your area and for your individual situation. They can book you onto courses run by either the Alzheimer’s Society or Tibbs Dementia Foundation, or pass you their details so you can contact them yourself.  If you are in need of more specialist support we have a Dementia Nurse Specialist working with us, who you can speak to on a Thursday.

My memory has been concerning me. I used to remember all my appointments and I’ve missed a few. I also often can’t remember words and names. What should I do?

There are many reasons that someone might become more forgetful.  The first thing you should do is visit your GP and explain the reasons you are concerned.  Perhaps write a list of the specific things that have worried you to help you with your appointment. 


What is a Carers Assessment?

A carer's assessment is an opportunity to discuss with the local council what support or services you need. The assessment will look at how caring affects your life, including for example, physical, mental and emotional needs, and whether you are able or willing to carry on caring. 

Where can I access group support or activities in my area?

There are various groups, activities and events going on across the county.  Carers in Bedfordshire provide the Memory Gateways in Bedford, Biggleswade and Houghton Regis, together with various carers groups and other events.  If you live in Central Bedfordshire you will be able to access the variety of regular groups run by the Alzheimer’s Society, and if you’re in Bedford Borough there is a wide range of activities run by Tibbs Dementia Foundation. 


My loved one was diagnosed two years ago, and we’ve been ok since then, but recently they have deteriorated, things are getting difficult.

The answer to this question varies depending on the individual situation.  But the volunteer will be able to talk through things with the caller and make suggestions, possibly passing the caller onto a dementia support worker.  The caller may also want to speak to Claire Day, the Dementia Nurse Specialist, who can amongst other things discuss any medication.


How do I register with you?

You can call us on 0300 111 9090 and register over the phone. Once registered we will send you more details of all our services and carer groups.