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Face Covering Information

Everything you need to know.

Date updated: 20/8/20

As face coverings are now mandatory on public transport, in shops and supermarkets, it is important that you are aware of the rules around them. 

Not all people will be able to wear a face-covering due to age, disability, or illness.  

The exemptions include 

  • Young children under the age of 11 
  • Anyone who is not able to put on, wear or remove a face covering due to a physical or mental illness or impairment or disability. 
  • If putting on, wearing or removing a face covering will cause you severe distress 
  • If you are travelling with or providing assistance to someone who relies on lip-reading to communicate 
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others. 

Please be aware that this might be a sensitive issue for some. If they are challenged too many times, it might prevent them from going out and about and increase their sense of isolation. 

If you are struggling with face mask anxiety, then you might find this article useful written by Happiful magazine.   

Further information is available at “Face coverings: when to wear one and how to make your own” 

If you or the person you are caring for relies on lip-reading you might find using Google Live Translation useful. To learn more.  

You can carry an exemption card if you or the person you are caring for is not able to wear one. You can print your own from these sites: 

If you are using public transport you can get cards from the local bus companies 

If you would like a more formal card, you can apply for an Access Card which provides evidence of a disability when accessing public venues and events. There is a charge for this service. To read more.  

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