Carers in Bedfordshire is committed to providing high quality activities and services. Whoever you deal with at Carers in Bedfordshire, we expect you to be treated with courtesy and to find Carers in Bedfordshire friendly and welcoming.
Complaints should be made as soon as possible after the action which caused the complaint took place.
If you are in contact with a member of CiB staff, you should try to resolve the problem informally with them first.
If you are not able to resolve the problem informally with a member of staff, we welcome complaints by the following methods:
When making a complaint, it would be helpful if you could state clearly and briefly:
Any complaints relating to the running of Carers in Bedfordshire, the service it provides, or related matters shall be recorded, investigated and a timely response provided. Carers in Bedfordshire take all complaints seriously, as the opportunity to make service improvements and rectify any omissions in service to carers.