Complaints

Carers in Bedfordshire is committed to providing high quality activities and services. Whoever you deal with at Carers in Bedfordshire, we expect you to be treated with courtesy and to find Carers in Bedfordshire friendly and welcoming.

If you have a concern or you are dissatisfied with any aspect of our services or activities, we want to hear from you.

Our complaints policy outlines how we deal with complaints about any aspect of Carers in Bedfordshire made by a member of the public.

Complaining about Carers in Bedfordshire (CiB)

Complaints should be made as soon as possible after the action which caused the complaint took place.

If you are in contact with a member of CiB staff, you should try to resolve the problem informally with them first.

If you are not able to resolve the problem informally with a member of staff, we welcome complaints by the following methods:

  • By email – quality@carersinbeds.org.uk
  • By phone – 0300 111 1919
  • By post – Carers in Bedfordshire, Suite D1, Emerald Court, Pilgrim Centre, Brickhill Drive, Bedford MK41 7P

When making a complaint, it would be helpful if you could state clearly and briefly:

  • What went wrong
  • When and where it happened
  • Who was involved
  • What you would like as a result of making a complaint (e.g. an apology or a change to how we provide our services)
  • Your name, address, and contact details (telephone and/or email address)

Once we receive your complaint

Any complaints relating to the running of Carers in Bedfordshire, the service it provides, or related matters shall be recorded, investigated and a timely response provided. Carers in Bedfordshire take all complaints seriously, as the opportunity to make service improvements and rectify any omissions in service to carers.