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Welfare Advice

It can be a minefield to navigate the many forms and criteria questions required to claim the benefit to which you may be entitled as a carer. We  can help you to access up to date information on benefits and other entitlements such as disabled parking badges, through our magazines and from our support workers.

The funding for our one-to-one Welfare and Benefits service has now ended, meaning that we will be offering you benefits support in a different way. We have a wealth of knowledge and experience of agencies to signpost you to, some of which are listed below so if you have any questions about who to contact or which forms you need please contact us on 0300 111 1919 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 Age UK Bedfordshire

01234 360 510, Mon - Fri 9:30am - 4:30pm

Citizens Advice Bedford

01234 351589 or 01234 327262, Monday – Thursday 10am–1pm

Citizens Advice West Mid Beds

01525 402742, 01767 601368 and 01525 841217, 10am-2.30pm

Citizens Advice Dunstable
Advice Line: 01582 661384, 10am-12.30pm (Mon-Fri), 1pm-3.30pm (Mon-Weds)

Citizens Advice Leighton Linslade

Advice line: 01525 373878 and drop in callers 10am-1pm, Mon-Thurs; 2-4pm, Tues-Thurs

Department of Work and Pensions (DWP)

For help with Disability Living Allowance, Personal Independence Payment and Attendance Allowance applications, contact the office that sent you the application form. The number should be in the pack supplied. Request a home visit stating that you are having difficulty completing the form and that you are vulnerable; carers are classed as vulnerable people in this circumstance.

 Housing Associations

If you are a tenant, your housing association may have a welfare rights/money advice service. Contact your Housing Association to find out more.

Disability Resource Centre (DRC), Dunstable

01582 470900;  Textphone 01582 470968

Appointments with benefits advisors are arranged by information staff on 01582 470970 (Mon–Thur 9am– 5pm, Fri 9am – 4.45pm) or by email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Older Peoples Visiting Support Service (available to people over 60 residing in Bedford Borough and rural communities)

07484 001744 or 07484 001674

 One Support (Bedford Borough residents only)

01234 215040

Useful websites

Your Caring Role

Bedfordshire & Luton Directory 2018/19: Care Providers and Care Homes in Bedfordshire.

Carers UK - Carers Rights Guide

A downloadable NHS Guide to Caring 

Rethink Mental Illness and the Meriden Family Programme have created a series of publications enititled Caring for Yourself to help people with mental health problems and carers, family and friends. It is particularly useful if you support someone with any mental health condition.
Being A Carer
Communication Skills
Problem Solving
Relapse Management
Recovery and Hope
Taking Care of Yourself

OnePlusOne's online relationship guide for carers:

OnePlusOne & Contact a Family's online resource for parent carers - Relationship Tool


Dementia and Memory Navigation

Bedfordshire Memory Navigation Service

The Herbert Protocol

The Herbert Protocol has been established to help those vulnerable people living with Dementia, should they go wandering, it is designed to keep those people safe and give families peace of mind. The Herbert protocol is a quick form and photo ID stored within the police database and used if needed regarding these vulnerable people.

It would be helpful for families where there is a person with dementia, to complete this form and let the police have it on their files to make things more efficient should a person with dementia go missing.

Please print this form and hand in to Bedfordshire Police or follow the Email and Fax instructions on the form. Access more information here



Read more about Diabetes here.

Read more about:  

 Age UK 

Alzheimers Society

Cerebral Palsy Society

Chums UK - Mental health and emotional wellbeing for children and young people

Contact a Family

Epilepsy UK

Faces UK - Family and children's early help services


National Autistic Society



Stroke Association

Tibbs Dementia UK





NHS Self Help Guides on a variety of conditions can be found online here.


Young & Sibling Carers


Alzheimer's UK have a fantastic children’s website 'Dementia Explained', which helps young people better understand dementia.

Read more about

Alzheimer's here

Chums UK - Mental health and emotional wellbeing of children and young people


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